Questions and answers

Craftsmanship & Materials

Where does the leather used at Riven come from?

For my creations, I exclusively select high-quality full-grain leathers, primarily sourced from a premium Italian tannery. I favor vegetable tanning—an ancestral method using plant extracts that is environmentally friendly and safe for health.This process allows the leather to retain all of its natural character.

Why does the color of my product seem to change over time?

That is the magic of full-grain leather. With time and use, the leather develops a unique patina. It darkens slightly, softens,and gains depth. Every mark of life becomes part of your item's story, making it entirely exclusive.

My item has slight marks on it; is this normal?

Absolutely. Leather is an organic material. Small grain variations or light natural marks are proof of an authentic hide that has not been coated in plastic. At Riven, we celebrate these details that give each piece its individual personality.

Care & Durability

How should I care for my leather accessory?

Our vegetable-tanned leathers are rich in natural oils and require very little daily maintenance. If the leather seems dry after several months or years, you can apply a light coat of quality leather balm with a soft cloth. Avoid prolonged exposure to water or direct sunlight.

Specific care advice by piece:

Handbags & Shoulder Straps:

In case of rain or snow: Allow your bag to air dry away from direct heat sources (radiators, dryers). If light water marks appear on the bag's leather, gently rub the surface with your fingertip or a soft cloth: the leather's natural oils will rise to the surface to help fade them.

The shoulder strap: Because the leather used for our shoulder straps is drier and firmer, applying a light coat of leather balm 1 to 2 times a year (especially before winter) will help maintain its flexibility.

Winter salt: In case of contact with de-icing salt, wipe gently with a slightly damp cloth as soon as you return home, then let it dry naturally.

Small Leather Goods (wallets, cardholders, etc.):

Carried daily close to the body or in pockets, these items naturally condition themselves from the natural oils of your hands and will develop a unique patina without any special care.

Special Orders & Quantities

Do you accept custom orders?

I am not accepting custom creation orders (new designs or personalized models) at this time. I am focusing on developing Riven’s collections to ensure the highest manufacturing quality.

Can I order a product in larger quantities (e.g., 10 coasters)?

If you would like to order a larger quantity of an existing model (for instance, multiple copies of a specific accessory),please contact me directly. Each request will be evaluated based on the complexity of the design, leather availability in the workshop, and my production schedule.

Terms for these orders:

Availability: Subject to leather and material stocks in the workshop.

Lead Times: A reasonable production timeline will be established based on the request.

Artistic Direction: While we can discuss color depending on my availability, final artistic direction remains with me. Each piece remains unique; that is what defines the soul of Riven.

Payment: Full payment (100%) is required before production begins. Since these pieces are created specifically for you, they are non-refundable.

Shipping & Returns

What are the manufacturing and shipping lead times?

Each piece is handcrafted in my workshop. If the item is in stock, it ships within 2 to 3 business days. For special orders or pre-order items, additional time may be required to guarantee an impeccable finish.

What is your return policy?

Your satisfaction is my priority. If a product does not suit you, you have 14 days from receipt to request a return.

Quality Commitment: To ensure total transparency, every product is carefully photographed from all angles before shipping. This step ensures that the piece leaves the workshop in flawless condition and meets our strict standards.

Return Eligibility: To be eligible for a refund, the item must be returned in its original condition, unused, and without any marks of wear. Please note that return shipping costs are the customer's responsibility, except in the case of a proven manufacturing defect.